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Homeless Assistance and Resources Team

Providing outreach

Our Homeless Assistance & Resources Team (HART) provides compassionate outreach and assistance to those living unsheltered and serves as a point of contact for community members with safety or sanitation concerns.

Services

  • Responds to reports of active or abandoned campsites
  • Assesses campsites for hygiene/sanitation needs
  • Provides outreach, assessments and referrals to services and resources to individuals experiencing homelessness
  • Educates the community about the City’s role in addressing homelessness and the legal parameters we work within
  • Serves as part of the community’s crisis response system, focused on homelessness-related street and encampment crises

HART is staffed by six full-time employees from the City Manager’s OfficeVancouver Police DepartmentPublic Works Department, and City Attorney’s Office.

How to report concerns

Use the MyVancouver mobile app or online submission form to report issues to the HART team or ask questions related to homelessness in Vancouver, including:

  • Non-emergency issues, such as behavioral health concerns, unwanted occupation of property, etc. For urgent issues requiring a police officer, please call 9-1-1
  • Illegal camping or issues associated with active or abandoned camps
  • Any questions regarding homelessness (explore our frequently asked questions)

The app is not monitored 24 hours a day. We do our best to respond to requests within 24 hours (excluding weekends and holidays).

Standard Operating Procedures: Assessment, Cleanup and Removal of Homeless Encampments

These Standard Operating Procedures govern the cleanup and removal of homeless encampments in the City of Vancouver.  The Homelessness Assistance and Resource Team (HART) has primary responsibility for coordinating the cleanup and removal of homeless encampments and will coordinate with the City’s Public Works Department, contractors and the Vancouver Police Department, as necessary. In implementing these procedures, HART will balance the rights of encamped individuals against the City’s duty to maintain public health, welfare and safety.

Encampment management procedures

Engagement, Cleanup, Removal

1
Engagement
  • City staff find or are notified of an encampment
  • The City’s Homelessness Assistance and Resource Team visits encampment within one week of notification to assess for next steps
2
If no cleanup is needed (based on amount of solid waste, presence of biohazardous material, etc.)
  • HART engages with residents regarding housing/support needs, keeping site clean, being a good neighbor, etc.
  • HART informs third-party community outreach teams of encampment location, as well as resident information and needs
  • HART coordinates regular garbage service with Talkin’ Trash
  • HART visits encampment regularly for ongoing assessment
2
If clean up is needed
  • HART schedules cleanup with contractor and PW crews based on contractor and/or PW availability
  • Except in an emergency, HART provides at least 24-hour notice to encampment that solid waste cleanup will be occurring
    • The notice shall be provided in writing, and conspicuously posted around the encampment. As feasible, the notice must also be given orally to those encamped.
    • The notice shall include a description of the cleanup activities to be conducted, the approximate date and time of those activities, and any temporary removal requirements.
    • Emergency cleanup is permitted without notice to encampment if the conditions present a serious threat of environmental harm or injury or death to any person. In such cases, HART will provide notice to those encamped as soon as feasible.
    • HART informs third-party community outreach teams that cleanup will be occurring to assist with connections to available shelter/services and relocation, as well as client support and de-escalation as needed
    • On cleanup day, HART, PW crew, and contractor conduct solid waste cleanup in partnership with, and in support of, encampment residents.
      • HART and outreach work with residents to determine what items are needed, what items can be stored, and what can be disposed of.
      • Residents often bag trash and/or separate solid waste from personal items, and let crews know what they don’t want to keep.
3
If camp removal is needed
  • HART schedules cleanup with contractor and Public Works crews
  • Except in an emergency, HART provides at least 24-hour notice to encampment that encampment is being cleared and residents will be required to leave the site.
    • The notice shall be provided in writing, conspicuously posted around the encampment. As feasible, the notice must also be given verbally to those encamped.
    • The notice shall include the date and time that the encampment must be cleared and HART contact information.
    • Emergency removal is permitted without notice to encampment if the conditions present a serious threat of environmental harm or injury or death to any person. In such cases, HART will provide notice to those encamped as soon as feasible and may assist with relocation.
  • HART informs community outreach teams that encampment is being removed so that they can focus outreach and shelter/housing assistance on this site, if possible.
  • On cleanup day, HART, City crew, and contractor conduct cleanup
    • HART/City crew will take reasonable efforts to mitigate property loss during cleanup and removal activities
    • During cleanup and removal activities, HART/City crew will allow campers to retrieve personal property if it does not interfere with the safety of operations
    • Storage of personal property is offered
    • Camp residents are required to take everything they’d like to keep with them and leave the site
    • Everything left behind is disposed of
  • Site reclamation/restoration efforts may occur, once site is cleared, to ensure proper sanitation

Encampment Removal Assessment/Prioritization

The removal of encampments may be prioritized after an assessment of encampment locations. The assessment of all encampment sites is not required before prioritizing the removal of previously assessed encampment sites. The assessment shall be documented by HART in a format acceptable by the City. The prioritization may be revised at any time because of new encampments being identified, additional encampments being assessed, or as new information about an encampment’s condition becomes available.

The following criteria, which have no relative priority, shall be considered when prioritizing encampments for removal:

1
Legal considerations
2
Safety considerations
  • In/on/near a roadway/moving vehicles
  • Built/hardened structures (fire danger, not up to code, etc.)
  • Reckless/unlawful burning
  • Excessive calls for emergency services due to criminal activity or other health and safety issues (fires, overdoses, violence, etc.)
  • Difficulty in extending emergency services to the site
  • Imminent work scheduled at the site for which the encampment would pose an obstruction or that would pose a danger to the safety of encampment residents
3
Sanitation considerations
  • Presence of human waste/access to hygiene/sanitation services
  • Evident rodent population
  • Buildup of hazardous solid waste
  • Excessive and improperly discarded needles/drug paraphernalia
  • Difficulty in extending hygiene/sanitation services to the site
4
Good neighbor considerations
  • Behavioral – actual or suspected criminal behavior negatively impacting other unsheltered and/or general public
  • Engagement/refusal of engagement with basic services – HART, Talkin’ Trash/cleanup assistance, community outreach (shelter, housing, services, etc.)

Combinations of any/all of the above may elevate the priority and need for camp removal, rather than just solid waste cleanup.