Backflow Test Report Portal for Customers
The customer portal is a useful tool for updating your contact information, sending us a note, viewing your backflow device and reviewing backflow test report details.
If you already have a utility billing account with the City of Vancouver, log in using the email address associated with your account.
Another great feature is setting authorization codes. An authorization code is needed for your backflow assembly tester to properly enter backflow assembly test results online using the new portal software. Using your customer service portal, you can update the authorization code or find the authorization code to give to your tester if your notice is lost. If you’re concerned about which backflow assembly tester you hired, you can change the authorization code and contact your tester to update the authorization code on file with them.
These instructions are intended to help you navigate the backflow platform, SAMS. If you have questions or need additional support with the online software, email us at backflowtestreports@cityofvancouver.us, or call 360-487-8276 with any questions.
Communicate with us
- Use the Customer Communications tab to send messages and connect with us
- After you create your communications, you’ll get an email notification with your newly created communications
- Your correspondence will be displayed in the Forum section
- Click on the Discussion Forum icon in the top menu, then navigate to the Customer Communication tab
Reset your password
- Log in to the customer portal, click on the username and select “Change Password”
- Enter the desired password and then click on the Change Password button
- After updating your password, you’ll receive a confirmation message on the screen and an email notification containing the newly updated password
Find inspections
- All inspections created will be displayed in the portal
- Under the Inspections tab, you can download the inspection report by clicking on the Download button
Your account details
- All account-related information can be managed in the Account Details section
- Hover over the left menu and then click on the Account Details; from the sub menu, click on the Account Details
- After entering details on the Account Information tab, click on the Save button
- After clicking on the Save button, you’ll get a confirmation message
- You will then get an alert on the User Dashboard; click Details button to accept and synchronize details
- Click the green checkmark button to accept; the new details will be saved on your account
Device list
- In the device list tab, all available devices will be displayed
- Click Edit button to view device details
- Device details will be displayed on the Device Information tab
- All the schedules will be displayed on the Device Schedule tab
Upload documents
- Hover over the left menu and click on Account Details; from the sub menu, click on Upload Customer Document
- On the Upload Customer Document page, click on the Create New button to upload the document
- On the General Data tab, enter the Report Subject and Report Date and then click on the next button
- Click the Upload File button, then select the Add button to upload a document
- After adding the document, click the Upload button
- Once the file is uploaded, click the Finish button to complete the process
- You can view the details of the uploaded document by clicking on the edit button
- After uploading the file, you’ll receive an email notification