File a complaint

The ADA Coordinator is responsible for investigating complaints that the City has violated the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and relevant federal, state and local laws. To file a complaint, send your complaint to the City of Vancouver ADA Coordinator as soon as possible but no later than 60 calendar days after the alleged violation. 

All complaints should include:

• Your full name, address, email and telephone number (if any)
• The full name of the person who was discriminated against (if someone other than yourself)
• The name and address of the program, service, activity or facility where there is/was a concern
• A description of the concern (include any relevant date(s) and/or name(s) of any city employees involved (if known)
• Other information that you believe necessary to support your complaint. Please send us copies of any relevant documents but keep the originals for your own records.

Choose from the following options to file a complaint:

File your complaint via email

Email your complaint to: ADACoordinator@cityofvancouver.us

File by mail or in person

City of Vancouver
Attn: Jen Dugger Spalding, ADA Coordinator
415 W. 6th Street
Vancouver, WA 98660

Need help submitting your complaint?

Contact the ADA Coordinator
360-726-7122; TTY: 711
ADACoordinator@cityofvancouver.us